Returns & Exchange

Customers will bear the postage for return/exchange

Returns are applicable on all regular priced items. This does not include swimwear, jewelry, hair accessories, hats and bodysuits.

All returned items must be in their original condition, unwashed, unworn and unaltered, with the tags intact. An inspection will be done to ensure that item(s) are in resellable condition before the store credit will be issued. Item(s) that does not meet our policy will not be accepted and a top-up payment for redelivery will be required. 

14 working days from the date of shipping confirmation email

Postage charges will be borne by customers, and normal mail parcels will not be accepted.

i) Please fill up the Return Form here.

ii) Once confirmed, we will email you a Return Confirmation Document and your Invoice.

iii) You need to print the Return Confirmation Document & Invoice and put it inside your parcel before courier it back to us.

iv) Upon receiving the returned item(s), we will inspect the returned item(s) in new/good/unworn/unwashed conditions.

v) The refund process may take up to 14 working days once our team received your returned parcel. We will inform you if the return is eligible for a refund.

vi) The refunds will be credited to you in the form of our online Store Credit. The Store Credit can be spent for your next purchase at julyfashion.my

Please send your return/exchange to:

Fashdex Sdn Bhd

95, Jalan SS2/72, SS2, Petaling Jaya, 47300, Selangor.

No, return/exchange can only be done once per order.

No, all online orders cannot be returned/exchanged in-stores and self-drop-offs at our warehouse are not allowed.

No, we will strictly provide no cash refunds. All refunds are to be credited via store credits.

Once we receive and check the return, we will email you a gift card. The code will be provided in the email.

At checkout, enter the gift card code in the discount code section.

Please ensure that the amount is accurately reflected before proceeding with the payment, as we will not be able to cancel or apply the discount after your order has been placed.

Valid for 6 months from the date of issue.

No. All orders placed with a return store credit are not eligible for another return/exchange. 

Orders that consists of flash sale discount codes are not considered as regular-priced items.

No, exchanges across designs are not allowed.

Orders made are non-cancellable, and non-refundable. However, under unique circumstances, store credits may be issued for cancelled orders. Cash refunds will not be provided.

We apologise for any missing items in your parcel, and are more than willing to provide a replacement for you. For missing items, please email us at customer@julyfashion.my within 7 working days upon dispatch. The replacement piece in the same size/colour will be exchanged with you, and any postage costs incurred in the process will be borne by us.

Returns must be in their original condition - packed in their original transparent packaging, unworn, unwashed, with all tags intact so as to be eligible for return.  

We only accept manufacturing defects which refer to defects resulted during production process and is present upon receiving. Examples of manufacturing defects are: one pocket is non-existent, zip is not sewn, lining have been sewn together.

In the event where the replacement item is sold out, store credits of equivalent value to the defective item/ incorrect item will be issued to the customer. Cash refunds will not be provided. Incorrect items have to be in their original condition - packed in their original transparent packaging, unworn, unwashed, with all tags intact so as to be eligible for return. 

• Difference in measurements by 0.25” – 0.75” due to mass production.
• Slight difference in item color due to strong studio lighting/inevitable discrepancies arising from individual computer resolutions.
• Slight stains on inner lining / Print anomalies from digital printing
• Items with minute imperfections such as crease marks, loose threads, small thread bumps, slight stains within the size of 1cm
• Defects that do not affect the overall look or functionality of the item
• Defects which might have been caused after washing or handling by customer
• Variation in prints placement / White lines on fabric