Domestic Shipping

How much does shipping cost in Malaysia?
We offer free ground shipping on all orders within Malaysia on all purchases over RM 100 . Below is the shipping chart: 

Purchase Amount <RM100 <RM100 >RM100 Timeframe
MALAYSIA WM EM FREE  
7 12  1-3 days
 
  <RM200 >RM 200 >RM500  
SINGAPORE 20 FREE FREE 2-3 days
REST OF ASEAN 50 50 FREE 3-7 days
REST OF THE WORLD 50 50 FREE 5-14 days

 

How fast will my order ship?
We will ship most of our orders  within 24 hours of purchase from our Perak warehouse, pending availability and credit verification. Once your order is shipped, estimate delivery days around 1-3 days. No shipment during weekend or public holidays period.

Can I collect them myself at outlets?

A: Yes! You can choose to collect your parcels at your JULY Fashion Studio outlets.

 

How To Collect (Available Malaysia-wide)

Step 1: Shop as usual and before checkout on the 'MY CART' page, select “STORE PICKUP”.

Step 2: Select your nearest location from the list given to collect your parcel from.

Step 3: Complete checkout and payment as usual. No additional fee is charged for self pick up at our stores.

Step 4: You will be notified when the parcel is shipped out and when it has arrived at your selected location.

Step 5: Collect your parcel from your selected location. Your parcel will be held for 7 days upon arrival.

 When will I receive my parcel?

A: For Malaysia and Singapore orders placed before 2 PM on weekdays:

- Perak area --> Within the next working day

- Outside Perak area, including Singapore --> Within the next 2-3 working days

For International orders -->  Approximately 3 -15 working days with registered air mail.

*Sometimes might be delayed due to customs clearance issues.  We will contact you for latest updates if there is any issues.

 

Where can I find my tracking number?

A: We will send you email notification with the tracking information and you can trace your order from our tracking page. Do check your spam box or “Promotions” folder if you are using a Gmail account.

Returns

What is your return/exchange policy?
Returns on full-price items will be accepted within 14 days of receipt for domestic orders and 21 days for international orders.

Returned items must have not been worn, altered, or washedAll swimwear, jewelry, hair accessories, hats and bodysuits are final sale.

Exchanges are accepted for the same item in a different size or color only. Exchanges are not available for international orders.

NOTE: Shipping and handling and customs charges are non-refundable.

We have the right to deny credit if the items returned do not meet our return policy standards.

Malaysian Orders

We provide easy returns but do note that the cost of returns will be your responsibility.

If it is the case of incorrect / defective item sent; we apologies for it. Please inform us by taking a snapshot of the defective area / item and send it to us via email return@julyfashion.my before we request for the item to be mailed back.

Customer should bear full responsibility in ensuring that the parcel is mailed back and sealed properly in original packaging. We strongly encourage customers to send it back via registered mail or get a Certificate of Posting from the Post Office.
JULY will not be responsible for any lost mails in connection to such returns / exchanges. 

In the event that the item you originally purchased has sold out, a store credit will be refunded (only applicable for inaccurate measurement / incorrect / defective item) . Valid for 14 days from the issue date and you can redeem only when you do purchase from our website only.

Terms & Conditions . Please READ

All items to be returned must be done so within 14 days after shipping of parcel.

Please note that after this duration has expired, we will not accept the return / exchange of the item.

Items must be unwashed/unworn and in brand new condition. Sales items cannot be returned for exchange, credit or refund unless it's defective.

Should we find the returned item not defective as aforementioned, item will be sent back and all postage costs will be borne by the customer.

In relation to the the case where the item is not defective, postage to have the item sent back to us will not be refunded and customer will be required to top up to have the item returned.

You may also return items at our offline stores, either for exchange, or a refund in Gift voucher (we ask for you to kindly contact our customers service at customer@julyfashion.my or +60168188601 before doing so ). Click HERE to see our store locations and opening hours.

International Orders
We provide easy returns but do note that the cost of returns will be your responsibility.

We issue form of refund:
1.Gift voucher
Vouchers are issued and emailed to you immediately following the approval of your return. Please note vouchers must be redeemed within 20 days from the date of issuance. 

 

I found a defect on my item but I've already washed it. What should I do?

We're unable to accept your return once it has been washed. Please check your item upon receipt.


Q: Can I return using other courier services?

Yes. You can use registered air mail or courier services with tracking number only. 

How do I return an item?
Just follow the instructions on the Return/Exchange form included in your package. Securely pack and seal the items and include the completed return/exchange form in an appropriate shipping box or envelope, and send back to us using an insured service to the address below.

NOTE: We cannot accept responsibility for packages that we do not ship ourselves.

Please send your return/exchange to:

JULY Fashion Studio @ Jalan Che Tak
33 Jalan Che Tak
30300 Ipoh , Perak, Malaysia.